Salon no-shows or last-minute salon appointment cancellations are causing sleepless nights? Are you thinking about implementing a salon appointment deposit scheme, but are afraid to take the next step? Then this episode is a must-watch.

In episode 2 of In Conversation series, our founder Steven Gunnip sits down with our long-term client Karine Jackson to talk about important salon business aspects, such as how to protect your salon business with an effective yet polite salon cancellation policy, why running weekly salon team meetings and sharing business financial data with your team is important & more.

Our guest, Karine Jackson, is a hairdressing industry leader and an award-winning salon owner of Karine Jackson Sustainable Hair Salon. Over 20+ years of running her business she earned the title of London’s first certified sustainable eco-salon, in addition to being shortlisted in the Colour Salon and Green Salon categories in the Salon Business Awards.

In this episode you’ll learn:

• How to implement a polite salon cancellation policy with salon appointment deposits and minimise salon no-shows or last-minute salon appointment cancellations.
• How to communicate and deal with resistance from regular clients when introducing salon appointment deposits
• Why sharing financial data and holding weekly meetings with your salon team will help them achieve their targets
• Why seeking external business support as a salon owner is essential for a long-term business success