Long gone are the days where salon receptionist in a salon is there just to pick up the phone. But... what makes a good salon receptionist? What salon receptionist's duties and responsibilities you should make a priority in your business?

In today’s episode, our founder Steven Gunnip shares 3 fundamental salon receptionist duties and responsibilities that will have a direct impact on your salon business.

 You'll learn:

• Why your salon receptionist is in charge of the most important resource in your business - time.
• Why you must invest in teaching your salon receptionist how to maximise column space
• How your salon receptionist can help your salon team members achieve their daily targets
• How your salon receptionist can help increase rebooking and retention rates
• What you should look for when hiring a salon receptionist for your business
 

Watch now and learn 3 fundamental salon receptionist duties and responsibilities that will have a direct impact on your salon business revenue.

 Here's a quick summary of what Steven has shared in this episode.

3 Salon Receptionist Duties and Responsibilities of a Successful Salon

1. Your salon receptionist is in control of optimising the time that salons sell to consumers. Which is the key to the revenue of the business. Salon receptionists should know each team member’s daily goals, so they can help them achieve their financial goals and help your salon business maximise salon revenue. 
2. Salon Receptionists must be an integral part of the client journey. They are there to start and end the client's journey. To ensure, that key business metrics, such as rebookings, and retailing, are focused on.
3. Attitude and the understanding of providing customer service are at the core of having a good salon receptionist. Your salon receptionist's personality and attitude should match the level of customer service you want to provide in your salon. The salon receptionist must be someone who has charm and the ability to build report, not act as a "rule police".

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